To prevent further spread of the novel coronavirus, all in-person CIC offices are closed until April 13, 2020.

Applications will not be refused for non-compliance, and all applications currently in progress at IRCC offices abroad, at case processing centers and within the Domestic Network will continue to be processed but may experience delays.

Until further notice, offices may continue to request any additional documents necessary for processing to continue in relation to all citizenship and immigration applications, including police certificates, biometrics, passports, medical examinations and any documents that must be issued by Chinese, Iranian or South Korean authorities, as follows:

• When additional documentation is required to make a decision on the application, processing officers should send a request letter and allow 90 days for the applicant to respond.
• If a request for additional documentation was previously sent but the applicant was unable to comply within the deadline, processing officers should bring forward the application and allow an additional 90 days for the applicant to respond.
• Please note that the biometric instruction letter (BIL) cannot be amended and will continue to advise applicants that they have 30 days from the date of the letter to give their biometrics. Officers should still allow 90 days for the applicant to provide their biometrics, despite the 30-day timeline identified in the BIL.